Section outline

  • Collapse Expand

    Frequently Asked Questions

    Collapse all Expand all

    Please review our Frequently Asked Questions (FAQ) section, for help and support with our learning platform.

  • Collapse Expand

    What should I do if I am struggling to cope?

    If you are struggling to cope right now, phone:

    NHS Advice Service: 111

    Samaritans: 116 123

    Mind helpline list: helplines & listening services


  • Collapse Expand

    Who are your courses for?

    Each course has a summary and objectives to help you identify if this is the course for you.

    All our courses are CPD certified and can be used in the workplace. You will receive a certificate upon completion of a course.

    We currently have E-Learning under the following categories:

    Training for Everyone

    Training for Managers

    Training for Professionals

    Taster experience of each of our courses are available HERE.

  • Collapse Expand

    Do I need to register to access e-learning?

    Yes, you do need to register with us and create an account to access our e-learning courses. 

    Courses displaying a 'Buy Now' also require a payment via Stripe for you to purchase your e-learning.

    You can access the taster experience courses without registering or making a payment. To try out a course you can access them HERE.

  • Collapse Expand

    How do I create an account?

    At the top of your screen click Log In.

    You will see this form. Select Create New Account:

    Next, complete the form that appears on the screen.

    Give yourself a username (letters must be lowercase) and choose a password. Type in the email address you want to use. Then, click “Create my new account”.

    You will get an email (from training@lancashiremind.org.uk) Remember to check your spam / junk folders. Click on the link in the email to confirm your account.

  • Collapse Expand

    What should I do if I have forgotten my username or password?

    Please go to the login page and select "Forgotten your username or password?"

    Then, type in either your username or your email address – but not both!

    If we can find you in the database we will send you an email with details of how to log back into the site.

    If you do not hear from us within a few hours, it is probably because you created an account with a different email address. Please try again with another email address.